Terms and Conditions

1. Who organizes Loyalty Day

Loyalty Day 2026 is organized by MEDIAPOSTE HIT MAIL S.A., with its registered office at Str. Siriului nr. 42-46, 3rd floor, Sector 1, Bucharest, Romania, registered with the Trade Register under no. J2000008295404, unique registration code 13351917, VAT registration number RO13351917.

You can contact us at:

hey@loyaltyday.ro
+40 21 224 40 20

In these Terms and Conditions, “we”, “the organizer” or “Loyalty Day” refers to MEDIAPOSTE HIT MAIL S.A.

2. An event exclusively for professionals

Loyalty Day 2026 is a professional business event.

Tickets are sold exclusively to legal entities and to other entities acting in the course of their economic or professional activity, such as companies, authorized sole traders, individual enterprises, liberal professions, associations, foundations and institutions.

We do not sell tickets to natural persons acting for purposes outside their trade or profession.

For this reason, at purchase we ask for the tax details of the purchasing entity, including its tax identification code. Please fill them in correctly and completely, because the invoice is issued exclusively on their basis.

For European Union VAT registration numbers, validity is checked automatically, after the order is placed, against the European Commission’s database. The check does not block the payment. If the result indicates a mismatch, we will contact you before issuing the invoice.

We do not make the purchase conditional on having a VAT number, so that entities not registered for VAT can also attend.

The invoice is issued exclusively in the name of the purchasing legal entity.

If you nevertheless bought as a consumer

If you purchased a ticket as a consumer, that is, as a natural person acting for purposes outside your trade or profession, write to us at hey@loyaltyday.ro.

We will apply in full the rights granted to you by consumer protection legislation, including the right of withdrawal within 14 days and the refund of the amounts paid, under the conditions provided by law.

Nothing in these Terms limits the mandatory rights the law grants to consumers.

3. The event and what the ticket includes

Loyalty Day 2026 takes place on September 23, 2026, between 08:30 and 16:00, at the villa. Casa Dimitrie Bolintineanu, Strada Negustori nr. 16, Sector 2, Bucharest.

Attendee access and the welcome coffee start at 08:30, and the stage presentations start at 09:30.

The ticket entitles one person to:

• access to Loyalty Day 2026, on the date and at the venue above;
• participation in the sessions included in the event program;
• the welcome coffee;
• lunch and the coffee breaks, according to the program published on the website;
• access to the networking areas and moments intended for attendees;
• any other benefits expressly indicated on the event page at the time of purchase.

The up-to-date program is published on the website.

The number of seats is limited. When the available seats sell out, ticket sales close.

The event is intended for persons aged 18 or over.

4. The price

The commercial reference prices are set in euro, but the final amount payable is displayed and charged in Romanian lei, VAT included.

Early bird price, valid until August 31, 2026, 23:59, Romania time:
129 EUR excl. VAT / 156.09 EUR incl. VAT.

Standard price, valid from September 1, 2026:
175 EUR excl. VAT / 211.75 EUR incl. VAT.

The amounts are paid in lei, at the EUR/RON reference exchange rate published by the National Bank of Romania. If the BNR does not publish a new rate on the day the order is placed, the most recent previously published reference rate is used.

Rate lock. The amount in lei calculated and displayed when the order is placed is the final amount that will be charged and the amount for which the invoice is issued. The rate used and its date are recorded together with the order and are not recalculated afterwards.

Before the order is placed, the exact final amount in lei, VAT included, is always displayed.

VAT

Services consisting of granting access to an event physically held in Romania are subject to VAT in Romania, under the rules on the place of supply of event access services.

This also applies when the buyer is an entity established in another European Union member state holding a valid VAT registration number. The reverse charge mechanism does not apply to this type of service.

5. How to buy a ticket

The purchase process involves the following steps:

1. you select the ticket or the number of tickets;
2. you fill in the details of the attendee or attendees;
3. you fill in the tax details of the purchasing entity, including its tax identification code;
4. you confirm that you are purchasing the ticket in the name and on behalf of the entity whose billing details you provided, in the course of its economic or professional activity;
5. you review the information entered and can correct any errors before placing the order;
6. you read and accept these Terms and Conditions;
7. you confirm that you have read the Privacy Policy;
8. you see the final amount payable in lei, VAT included;
9. you place the order using the button that unambiguously indicates that it entails an obligation to pay;
10. you make the payment through Stripe;
11. you receive by email the electronic payment confirmation issued by Stripe.

The contract is considered concluded at the moment the payment is confirmed. The electronic confirmation issued by Stripe is sent to you by email and constitutes proof of the transaction. The invoice is issued separately, under the conditions of section 6.

The contract is concluded in Romanian.

We keep electronic records of the order, the version of the Terms accepted, the date and time of acceptance, and the exchange rate applied.

You do not need to create an account and, therefore, the contract is not available in a user account. You can request a copy of the information related to your order at any time at hey@loyaltyday.ro.

At checkout

The billing details of the purchasing entity are filled in on the payment page, where the billing address is mandatory.

The checkbox for accepting the Terms and Conditions is not pre-selected.

If you wish to receive offers, event materials and information about future Loyalty Day editions, you will have a separate option, optional and not pre-selected. Choosing it is not a condition for buying the ticket.

6. Payment and the invoice

Payment is made online, by card, through Stripe.

The full card details are entered and processed through Stripe’s infrastructure and are not stored by MEDIAPOSTE HIT MAIL S.A.

After payment you may receive an electronic transaction confirmation issued by Stripe. It confirms the payment and does not replace the invoice issued by us.

The invoice is issued in the name of the purchasing entity, based on the details provided at purchase, and is transmitted in accordance with the applicable tax legislation, including through the national RO e-Factura system.

It is your responsibility to enter complete and correct billing details. Correcting an invoice issued on the basis of wrong details is done under the conditions provided by the tax legislation.

7. The attendee and transferring the ticket

At purchase you must tell us the name of the person who will attend the event.

If the attendee changes, the ticket can be transferred free of charge to another person, up until the event starts.

For a transfer, write to us at hey@loyaltyday.ro and send us:

• the full name of the new attendee;
• their email address;
• their phone number;
• their company and role, if these are needed for organizing the event.

Our approval is not required and we do not charge a transfer fee.

The invoice remains issued to the original purchasing entity. The transfer changes the attendee, not the buyer, and not the fiscal beneficiary of the invoice.

If you send us the details of a new attendee, at the first direct communication we will inform them about the processing of their data and the source from which we received it, in accordance with the Privacy Policy.

8. Cancellation or rescheduling of the event

If Loyalty Day 2026 is canceled and no longer takes place, we will refund in full the amount you paid for the ticket.

If the event is rescheduled, the ticket automatically remains valid for the new date.

If the new date does not suit you, you can request a full refund of the ticket.

The refund is made without undue delay and within a maximum of 14 days from the date we receive the request, using the same payment method, to the extent technically possible.

The refund is made to the entity that made the payment, in lei, at the amount paid.

9. Changes to the venue, program or speakers

Situations may arise in which some elements of the event need to be changed.

If the venue is changed to another comparable venue in Bucharest, on the same date, the ticket remains valid.

The program and the order of the sessions may be adjusted for organizational reasons.

A speaker may be replaced if they become unavailable for reasons beyond our control. In this situation we will try to replace them with a speaker of a comparable profile and professional standing.

If more than half of the speakers announced at the time you bought the ticket are replaced, you can request a full refund before the event starts.

Minor changes to the program, to session times or to the order of the speakers do not entitle you to a refund.

10. Force majeure and circumstances beyond our control

If the event cannot take place because of a force majeure event or an exceptional circumstance we cannot reasonably control, we may decide to reschedule or cancel it.

In this situation, our financial liability is limited to the value of the ticket paid, except where the law requires otherwise.

11. Not showing up at the event

If the attendee does not show up at the event, and the event takes place as scheduled, the no-show does not entitle you to a ticket refund.

You can avoid this situation by transferring the ticket free of charge to another person before the event starts.

12. Conduct at the event

We want Loyalty Day to be a professional, safe and respectful environment.

We reserve the right to refuse access, or to ask a person to leave the event, if they:

• endanger the safety of attendees or staff;
• behave in a violent, offensive, threatening, discriminatory or seriously disruptive way;
• damage the property of the venue or of other people;
• repeatedly break the reasonable rules communicated by the organizer or by the venue;
• carry out illegal activities.

If access is refused or the attendee is removed because of a serious breach attributable to them, the ticket is not refunded.

13. Photos and filming

During Loyalty Day, photos and video materials may be produced to document and communicate the event.

Full information about how we use attendees’ images, the legal bases and how you can object is set out in the Privacy Policy.

This information is communicated to you before you buy the ticket, through these Terms and through the Privacy Policy. If you would like further details about how the photo and video materials are produced and used, you can ask us at any time, including on site, and our team will provide them.

If an attendee does not wish to appear in portrait or close-up materials, they can let us know before the event at hey@loyaltyday.ro or talk to our team at the entrance.

14. Recordings made by attendees and intellectual property

The presentations, materials, visual elements and the speakers’ content may be protected by copyright or by other intellectual property rights.

You may take photos or short recordings for personal use, unless the speaker or the organizer indicates otherwise.

Without the consent of the rights holder, the following are not permitted:

• recording a presentation in full;
• live streaming of the sessions;
• republishing the materials in full;
• commercial use of the content presented.

Please also respect the image rights and the private life of the other attendees.

15. Liability

We are not liable for the loss, theft or damage of personal belongings left unattended at the event, except where the damage is attributable to us under the law.

If the event is canceled or changed, we do not reimburse expenses contracted separately by the buyer or by the attendee, such as transport, accommodation or other related services.

No limitation in these Terms applies where limiting or excluding liability is prohibited by law, including in cases of intent or gross negligence.

16. Complaints

If you have an issue related to buying the ticket or to attending the event, write to us at:

hey@loyaltyday.ro

We will review your request and reply, as a rule, within 30 days at the latest.

If you purchased the ticket as a consumer, under the conditions set out in section 2, you can also contact the National Authority for Consumer Protection (ANPC), as well as the national alternative dispute resolution mechanism.

17. Personal data

Personal data is processed in accordance with the Loyalty Day Privacy Policy, available on the website.

18. Changes to the Terms and Conditions

We may update these Terms when the event, the purchase process or the legislation changes.

Each version has a number and a date.

The version published on the website at the moment the contract is concluded applies to your order. We record the version applicable to each order and make it available to you on request, at hey@loyaltyday.ro.

Later changes do not retroactively affect the rights and obligations related to an order already confirmed.

19. Governing law and dispute resolution

The contract is governed by Romanian law.

We will first try to resolve any disagreement amicably.

Between professionals, disputes that cannot be resolved amicably will be settled by the competent courts at the organizer’s registered office.

If the buyer is a consumer, the competent courts are determined according to the applicable legal rules, and nothing in these Terms limits the special rights granted to consumers.

Last updated: August 21, 2026